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If you don't think you can do it, who will? You control the most important tool in success, your mind.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Believe
Tool
Think
Tools
Thinking
Motivational
Control
Success
Inspirational
Important
Mind

More quotes by Jeffrey Gitomer

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Trust is not a request, Trust is earned.
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Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
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Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.
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Memorable customer service can only take place in a human-to-human situation.
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Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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Master the web and you will master your universe - and your (on-line) bank account.
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The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.
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Satisfied customers are apathetic. Loyal customers will be your advocate.
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Create a story of WOW that will be retold.
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
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Before you can get what you want, you have to know what you want,and make a game plan to get it
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