Quote

You don't earn loyalty in a day. You earn loyalty day-by-day.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Earn
Loyal
Loyalty
Educational
Customers
Inspirational
Retention

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If you want to be the best salesperson, first you must be the best person.
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
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Failure is not about insecurity. It's about lack of execution.
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Courage is a self-inflicted quality that gains momentum every time you try it.
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A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
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Go to humorous events at comedy clubs and watch laughable movies.
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You can't be a winner if you're a whiner...wiener.
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Sell yourself before you try to sell your company or your product.
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If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
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Before you can get what you want, you have to know what you want,and make a game plan to get it
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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Great people have great values and great ethics.
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
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Memorable customer service can only take place in a human-to-human situation.
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Create a story of WOW that will be retold.
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Take action every day - some small dose at a time.
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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
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It seems to me that it's actually harder to invent excuses than it is to get a sale.
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Value the relationship more than making your quota.
Jeffrey Gitomer