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You don't earn loyalty in a day. You earn loyalty day-by-day.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Inspirational
Retention
Earn
Loyal
Loyalty
Educational
Customers

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Create a story of WOW that will be retold.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
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Next time someone tells you 'never,' remember that means 'not for at least one hour.'
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My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
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Take action every day - some small dose at a time.
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Great people have great values and great ethics.
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People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
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Trust is not spoken, Trust is a feeling.
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Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Master the web and you will master your universe - and your (on-line) bank account.
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