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You don't earn loyalty in a day. You earn loyalty day-by-day.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Inspirational
Retention
Earn
Loyal
Loyalty
Educational
Customers

More quotes by Jeffrey Gitomer

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If you're not convinced, how can you convince others?
Jeffrey Gitomer
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If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.
Jeffrey Gitomer
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
Jeffrey Gitomer
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Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
Jeffrey Gitomer
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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal
Jeffrey Gitomer
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Jeffrey Gitomer
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Value the relationship more than making your quota.
Jeffrey Gitomer
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There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
Jeffrey Gitomer
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Failure is not about insecurity. It's about lack of execution.
Jeffrey Gitomer
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Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.
Jeffrey Gitomer
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Don't dwell on the problem concentrate on the solution.
Jeffrey Gitomer
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The biggest mistake businesses make is advertising before they have become well known.
Jeffrey Gitomer
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Make everyday as productive as the day before you go on vacation.
Jeffrey Gitomer
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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
Jeffrey Gitomer
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Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
Jeffrey Gitomer
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Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
Jeffrey Gitomer
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Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
Jeffrey Gitomer
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
Jeffrey Gitomer
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
Jeffrey Gitomer
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Memorable customer service can only take place in a human-to-human situation.
Jeffrey Gitomer