Quote

Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Resilience
Recover
React
Respond
Attitude
Happens
Life

More quotes by Jeffrey Gitomer

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Positive mental attitude is determined by you. Not others.
Jeffrey Gitomer
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
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Trust is even more important than love.
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Don't dwell on the problem concentrate on the solution.
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Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
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Trust is not spoken, Trust is a feeling.
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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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You don't earn loyalty in a day. You earn loyalty day-by-day.
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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The deeper your belief, the deeper your pockets.
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Memorable customer service can only take place in a human-to-human situation.
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
Jeffrey Gitomer
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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal
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There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
Jeffrey Gitomer
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Use your CRM to retain customers.
Jeffrey Gitomer
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A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
Jeffrey Gitomer