Quote

Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Recover
React
Respond
Attitude
Happens
Life
Resilience

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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
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Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
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There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
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Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.
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The key is not to call the decision maker. The key is to have the decision maker call you.
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If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
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When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
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Great people have great values and great ethics.
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In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
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Value the relationship more than making your quota.
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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal
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Trust is not a request, Trust is earned.
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Don't dwell on the problem concentrate on the solution.
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Your character holds the key to your trustworthiness.
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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
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Master the web and you will master your universe - and your (on-line) bank account.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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