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Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
Jeffrey Gitomer
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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Resilience
Recover
React
Respond
Attitude
Happens
Life
More quotes by Jeffrey Gitomer
The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
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It seems to me that it's actually harder to invent excuses than it is to get a sale.
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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Failure is not about insecurity. It's about lack of execution.
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Before you can get what you want, you have to know what you want,and make a game plan to get it
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
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Positive mental attitude is determined by you. Not others.
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Trust is not spoken, Trust is a feeling.
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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
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If you don't think you can do it, who will? You control the most important tool in success, your mind.
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Take more chances than you dare. You'll make more sales than you expect. That's the formula.
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Trust is not an important element it is THE important element in any LONG TERM success with anyone or any company.
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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
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Use your CRM to retain customers.
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If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
Jeffrey Gitomer
