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I have a strongly held belief that one of the reasons that Amazon has been successful is because we do not obsess over competitors. Instead we obsess over customers.

Jeff Bezos

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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
Competitors
Strongly
Customers
Held
Reasons
Instead
Successful
Obsess
Belief
Amazon

More quotes by Jeff Bezos

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I try to spend my time on areas that I think are important for the future, and where I think I can add value.
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When you receive criticism from well-meaning people, it pays to ask, ‘Are they right?’ And if they are, you need to adapt what they’re doing. If they’re not right, if you really have conviction that they’re not right, you need to have that long-term willingness to be misunderstood. It’s a key part of invention.
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... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.
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I don't think that you can invent on behalf of customers unless you're willing to think long-term, because a lot of invention doesn't work. If you're going to invent, it means you're going to experiment, and if you're going to experiment, you're going to fail, and if you're going to fail, you have to think long term.
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The Net is pretty cool, but the physical world is the best medium ever.
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If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
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What I want to talk to you about today is the difference between gifts and choices. Cleverness is a gift, kindness is a choice. Gifts are easy - they’re given after all. Choices can be hard. You can seduce yourself with your gifts if you’re not careful, and if you do, it’ll probably be to the detriment of your choices.
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Part of company culture is path-dependent. It’s the lessons you learn along the way.
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In Seattle you haven't had enough coffee until you can thread a sewing machine while it's running.
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When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
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If you don't understand the details of your business you are going to fail.
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We were hoping to build a small profitable company and of course, what we've done is build a large, unprofitable company.
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Cleverness is a gift, kindness is a choice. Gifts are easy-they're given after all. Choices can be hard.
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One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
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The people who are right a lot often change their minds.
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We're building a unique global platform...In the last 18 months we found that sellers and partners are interested in complementing their online and offline businesses with Amazon's platform
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Not the outcome any of us wanted.
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Do something you're very passionate about, and don't try to chase what is kind of the hot passion of the day.
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Mediocre theoretical physicists make no progress. They spend all their time understanding other people's progress.
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Entrepreneurs must be willing to be misunderstood for long periods of time.
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