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People don't want gadgets, they want services.

Jeff Bezos

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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
Gadgets
Services
People

More quotes by Jeff Bezos

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Mediocre theoretical physicists make no progress. They spend all their time understanding other people's progress.
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We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
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Good ideas will always get funded, so that's not going to be a problem. But you will see that it will be harder and harder for bad ideas to get funded.
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We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe -- and we have to take this as an article of faith -- that by keeping our prices very, very low, we earn trust with customers over time, and that that actually does maximize free cash flow over the long term.
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If you decide that you're going to do only the things you know are going to work, you're going to leave a lot of opportunity on the table.
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I have a strongly held belief that one of the reasons that Amazon has been successful is because we do not obsess over competitors. Instead we obsess over customers.
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It's not an experiment if you know it's going to work.
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If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about.
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You don't want to negotiate the price of simple things you buy every day.
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The common question that gets asked in business is, why? That’s a good question, but an equally valid question is, why not?
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I feel like in one year it's very easy to go from Internet poster boy to Internet piсata.
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We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.
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If you don't understand the details of your business you are going to fail.
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On the Internet, companies are scale businesses, characterized by high fixed costs and relatively low variable costs. You can be two sizes: You can be big, or you can be small. It's very hard to be medium. A lot of medium-sized companies had the financing rug pulled out from under them before they could get big.
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I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year.
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Our premise is there are going to be a lot of winners. It's not winner take all. Other people do not have to lose for us to win.
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I'm not saying that advertising is going away. But the balance is shifting. If today the successful recipe is to put 70 percent of your energy into shouting about your service and 30 percent into making it great, over the next 20 years I think that's going to invert.
Jeff Bezos
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We were hoping to build a small profitable company and of course, what we've done is build a large, unprofitable company.
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Every new thing creates two new questions and two new opportunities.
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If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.
Jeff Bezos