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There are multiple ways to be externally focused that are very successful. You can be customer-focused or competitor-focused. Some people are internally focused, and if they reach critical mass, they can tip the whole company.

Jeff Bezos

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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
Mass
Competitor
Ways
Competitors
Successful
Customer
Company
Multiple
Whole
Customers
Way
Focused
People
Critical
Externally
Reach
Internally

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What I want to talk to you about today is the difference between gifts and choices. Cleverness is a gift, kindness is a choice. Gifts are easy - they’re given after all. Choices can be hard. You can seduce yourself with your gifts if you’re not careful, and if you do, it’ll probably be to the detriment of your choices.
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I love my life. I love being an inventor.
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Part of company culture is path-dependent. It’s the lessons you learn along the way.
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Many of the traits that make Amazon unusual are now deeply ingrained in the culture. In fact, if I wanted to change them, I couldn't. The cultures are self-reinforcing, and that's a good thing.
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Our alliance with Toysrus.com has proven to be a great win for customers, and we've looked forward to taking the next step by introducing the new Babiesrus.com teamed with Amazon.com store since we forged the alliance last August.
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All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.
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One of the things that I hope will distinguish Amazon.com is that we continue to be a company that defies easy analogy. This requires a lot of innovation, and innovation requires a lot of random walk.
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You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.
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The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.
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Though we are optimistic, we must remain vigilant and maintain a sense of urgency.
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I don't buy stocks, I make stocks.
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We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe -- and we have to take this as an article of faith -- that by keeping our prices very, very low, we earn trust with customers over time, and that that actually does maximize free cash flow over the long term.
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We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
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If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
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The people who are right a lot often change their minds.
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Mediocre theoretical physicists make no progress. They spend all their time understanding other people's progress.
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If we think long term, we can accomplish things that we couldn't otherwise accomplish.
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My own view is that every company requires a long-term view.
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It's perfectly healthy-encouraged, even- to have an idea tomorrow that contradicted your idea today
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Failure comes part and parcel with invention. It’s not optional.
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