Quote

If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.

Jeff Bezos

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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
Young
Base
Need
Aging
Needs
Eventually
Going
Customers
Constantly
Figuring
Stay
Obsolete
Forever
Customer
Become
Irrelevant

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I've not seen an effective manager or leader who can't spend some fraction of time down in the trenches... If they don't do that they get out of touch with reality, and their whole thought and management process becomes abstract and disconnected.
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My own view is that every company requires a long-term view.
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Obsess about customers, not competitors.
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When you receive criticism from well-meaning people, it pays to ask, ‘Are they right?’ And if they are, you need to adapt what they’re doing. If they’re not right, if you really have conviction that they’re not right, you need to have that long-term willingness to be misunderstood. It’s a key part of invention.
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You don't chose your passion, your passion choses you
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Our point of view is we will sell more if we help people make purchasing decisions.
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Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.
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Amazon Pages and Amazon Upgrade leverage Amazon's existing 'Search Inside the Book' technology to give customers unusual flexibility in how they buy and read books, .. In collaboration with our publishing partners, we're working hard to make the world's books instantly accessible anytime and anywhere.
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I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year.
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I'm skeptical of any mission that has advertisers at its centerpiece.
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If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
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I feel like in one year it's very easy to go from Internet poster boy to Internet piсata.
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We are stubborn on vision. We are flexible on details.
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And I still buy books at B&N, Borders and Elliot Bay ... I probably shouldn't admit this. But I don't care. I love great bookstores.
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For people who are readers, reading is important to them.
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You cannot make a business case that you should be who you are not
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It's perfectly healthy-encouraged, even- to have an idea tomorrow that contradicted your idea today
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Our premise is there are going to be a lot of winners. It's not winner take all. Other people do not have to lose for us to win.
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