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The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.
Jeff Bezos
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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
Things
Retail
Consumer
Location
Consumers
Technology
Business
Three
Important
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If you never want to be criticized, for goodness sake don't do anything new.
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But there's so much kludge, so much terrible stuff, we are at the 1908 Hurley washing machine stage with the Internet. That's where we are. We don't get our hair caught in it, but that's the level of primitiveness of where we are. We're in 1908.
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If you are going to do large-scale invention, you have to be willing to do three things: You must be willing to fail you have to be willing to think long term and you have to be willing to be misunderstood for long periods of time.
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There are multiple ways to be externally focused that are very successful. You can be customer-focused or competitor-focused. Some people are internally focused, and if they reach critical mass, they can tip the whole company.
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The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.
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If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
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If you don't understand the details of your business you are going to fail.
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When you are eighty years old, and in a quiet moment of reflection narrating for only yourself the most personal version of your life story, the telling that will be most compact and meaningful will be the series of choices you have made. In the end, we are our choices.
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The Net is pretty cool, but the physical world is the best medium ever.
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When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
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In Seattle you haven't had enough coffee until you can thread a sewing machine while it's running.
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The death knell for any enterprise is to glorify the past -- no matter how good it was.
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We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.
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