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What characteristics do I look for when hiring somebody? That's one of the questions I ask when interviewing. I want to know what kind of people they would hire.
Jeff Bezos
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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
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More quotes by Jeff Bezos
If you decide that you're going to do only the things you know are going to work, you're going to leave a lot of opportunity on the table.
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I have a strongly held belief that one of the reasons that Amazon has been successful is because we do not obsess over competitors. Instead we obsess over customers.
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The framework I found which made the decision incredibly easy was what I called — which only a nerd would call — a “regret minimization framework.” So, I wanted to project myself forward to age 80 and say, “Okay, now I’m looking back on my life. I want to have minimized the number of regrets I have.”
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Cultures, for better or worse, are very stable.
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The common question that gets asked in business is, why? That’s a good question, but an equally valid question is, why not?
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For many people, extended reading sessions on an LCD display cause eyestrain.
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There are multiple ways to be externally focused that are very successful. You can be customer-focused or competitor-focused. Some people are internally focused, and if they reach critical mass, they can tip the whole company.
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If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
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Cultures aren’t so much planned as they evolve from that early set of people.
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You have to use your judgment. In cases like that, we say, 'let's be simple minded. We know this is a feature that's good for customers. Let's do it.
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We like to pioneer, we like to explore, we like to go down dark alleys and see what's on the other side.
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I'm skeptical that the novel will be 're-invented.'
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... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.
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We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.
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But there's so much kludge, so much terrible stuff, we are at the 1908 Hurley washing machine stage with the Internet. That's where we are. We don't get our hair caught in it, but that's the level of primitiveness of where we are. We're in 1908.
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Effective process is not bureaucracy. Bureaucracy is senseless process.
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I think that, ah, I'm a very goofy sort of person in many ways.
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All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.
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What I want to talk to you about today is the difference between gifts and choices. Cleverness is a gift, kindness is a choice. Gifts are easy - they’re given after all. Choices can be hard. You can seduce yourself with your gifts if you’re not careful, and if you do, it’ll probably be to the detriment of your choices.
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If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.
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