Quote

You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.

Jeff Bezos

Change background

T
T
T

Change font

TAGS & TOPICS

Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
Friends
Customer
Point
Lasting
Tell
Customers
Need
Unhappy
Important
Shame
Needs
Build
Make
Company
Things
Five

More quotes by Jeff Bezos

Image
All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.
Jeff Bezos
Image
People who are right most of the time are people who change their minds often
Jeff Bezos
Image
What I want to talk to you about today is the difference between gifts and choices. Cleverness is a gift, kindness is a choice. Gifts are easy - they’re given after all. Choices can be hard. You can seduce yourself with your gifts if you’re not careful, and if you do, it’ll probably be to the detriment of your choices.
Jeff Bezos
Image
On the Internet, companies are scale businesses, characterized by high fixed costs and relatively low variable costs. You can be two sizes: You can be big, or you can be small. It's very hard to be medium. A lot of medium-sized companies had the financing rug pulled out from under them before they could get big.
Jeff Bezos
Image
Percentage margins don't matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.
Jeff Bezos
Image
I’m a big fan of all-you-can-eat plans, because they’re simpler for customers.
Jeff Bezos
Image
I don't think that you can invent on behalf of customers unless you're willing to think long-term, because a lot of invention doesn't work. If you're going to invent, it means you're going to experiment, and if you're going to experiment, you're going to fail, and if you're going to fail, you have to think long term.
Jeff Bezos
Image
We expect all our businesses to have a positive impact on our top and bottom lines ... Profitability is very important to us or we wouldn't be in this business.
Jeff Bezos
Image
If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.
Jeff Bezos
Image
If you don't understand the details of your business you are going to fail.
Jeff Bezos
Image
The great thing about fact-based decisions is that they overrule the hierarchy.
Jeff Bezos
Image
The book is not really the container for the book. The book itself is the narrative. It's the thing that people create.
Jeff Bezos
Image
... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.
Jeff Bezos
Image
The thing that motivates me is a very common form of motivation. And that is, with other folks counting on me, it's so easy to be motivated.
Jeff Bezos
Image
Seek instant gratification - or the elusive promise of it - and chances are you'll find a crowd there ahead of you.
Jeff Bezos
Image
If we think long term, we can accomplish things that we couldn't otherwise accomplish.
Jeff Bezos
Image
The common question that gets asked in business is, why? That’s a good question, but an equally valid question is, why not?
Jeff Bezos
Image
My own view is that every company requires a long-term view.
Jeff Bezos
Image
If you invent frequently and are willing to fail, then you never get to that point where you really need to bet the whole company.
Jeff Bezos
Image
If you can't feed a team with two pizzas, it's too large.
Jeff Bezos