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We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.

Jeff Bezos

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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
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Competitors
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More quotes by Jeff Bezos

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I wouldn't be surprised if history records Tim Berners-Lee as the second Gutenberg.
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Everything you are comes from your choices.
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You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.
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If you want to be inventive, you have to be willing to fail.
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We were hoping to build a small profitable company and of course, what we've done is build a large, unprofitable company.
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It's not an experiment if you know it's going to work.
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Though we are optimistic, we must remain vigilant and maintain a sense of urgency.
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Our premise is there are going to be a lot of winners. It's not winner take all. Other people do not have to lose for us to win.
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We like to pioneer, we like to explore, we like to go down dark alleys and see what's on the other side.
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I'm not saying that advertising is going away. But the balance is shifting. If today the successful recipe is to put 70 percent of your energy into shouting about your service and 30 percent into making it great, over the next 20 years I think that's going to invert.
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Percentage margins don't matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.
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We are pioneers and the history of pioneers is not that good.
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If you never want to be criticized, for goodness sake don't do anything new.
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It's hard to find things that won't sell online.
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We are at the 1908 Hurley washing machine stage with the Internet.
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The smartest people are constantly revising their understanding, reconsidering a problem they thought they’d already solved. They’re open to new points of view, new information, new ideas, contradictions, and challenges to their own way of thinking.
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Cleverness is a gift, kindness is a choice. Gifts are easy-they're given after all. Choices can be hard.
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We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.
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... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.
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To get something new done you have to be stubborn and focused, to the point that others might find unreasonable.
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