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We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.

Jeff Bezos

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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
Things
Copy
Copies
Customers
Watches
Watch
Learn
Business
Much
Competitors

More quotes by Jeff Bezos

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If you look at academic studies, you can see that stock prices are most closely correlated with cash flow. It's such a straightforward number. Cash flow is what will drive shareholder returns.
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Obsess about customers, not competitors.
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We were hoping to build a small profitable company and of course, what we've done is build a large, unprofitable company.
Jeff Bezos
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You have to use your judgment. In cases like that, we say, 'let's be simple minded. We know this is a feature that's good for customers. Let's do it.
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Cultures, for better or worse, are very stable.
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When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
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I feel like in one year it's very easy to go from Internet poster boy to Internet piсata.
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The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.
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Seek instant gratification - or the elusive promise of it - and chances are you'll find a crowd there ahead of you.
Jeff Bezos
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If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
Jeff Bezos
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I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year.
Jeff Bezos
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And I still buy books at B&N, Borders and Elliot Bay ... I probably shouldn't admit this. But I don't care. I love great bookstores.
Jeff Bezos
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If we think long term, we can accomplish things that we couldn't otherwise accomplish.
Jeff Bezos
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... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.
Jeff Bezos
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I went to Princeton specifically to study physics.
Jeff Bezos
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The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
Jeff Bezos
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You can work long, hard, or smart, but at Amazon.com you can’t choose two out of three.
Jeff Bezos
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If you never want to be criticized, for goodness sake don't do anything new.
Jeff Bezos
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It's hard to find things that won't sell online.
Jeff Bezos
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We like to pioneer, we like to explore, we like to go down dark alleys and see what's on the other side.
Jeff Bezos