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We were hoping to build a small profitable company and of course, what we've done is build a large, unprofitable company.
Jeff Bezos
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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
Large
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Small
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Unprofitable
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More quotes by Jeff Bezos
If we think long term, we can accomplish things that we couldn't otherwise accomplish.
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But there's so much kludge, so much terrible stuff, we are at the 1908 Hurley washing machine stage with the Internet. That's where we are. We don't get our hair caught in it, but that's the level of primitiveness of where we are. We're in 1908.
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If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
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What characteristics do I look for when hiring somebody? That's one of the questions I ask when interviewing. I want to know what kind of people they would hire.
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If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.
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To get something new done you have to be stubborn and focused, to the point that others might find unreasonable.
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The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
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I love my life. I love being an inventor.
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Our alliance with Toysrus.com has proven to be a great win for customers, and we've looked forward to taking the next step by introducing the new Babiesrus.com teamed with Amazon.com store since we forged the alliance last August.
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Focusing on the customer makes a company more resilient.
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We like to pioneer, we like to explore, we like to go down dark alleys and see what's on the other side.
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For every leader in the company, not just for me, there are decisions that can be made by analysis. These are the best kinds of decisions!
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If you invent frequently and are willing to fail, then you never get to that point where you really need to bet the whole company.
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I don't think that you can invent on behalf of customers unless you're willing to think long-term, because a lot of invention doesn't work. If you're going to invent, it means you're going to experiment, and if you're going to experiment, you're going to fail, and if you're going to fail, you have to think long term.
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Feel free to cover Amazon any way you want. Feel free to cover Jeff Bezos any way you want.
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Your margin is my opportunity.
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If you never want to be criticized, for goodness sake don't do anything new.
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If you look at academic studies, you can see that stock prices are most closely correlated with cash flow. It's such a straightforward number. Cash flow is what will drive shareholder returns.
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... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.
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All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.
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