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If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.
Jeff Bezos
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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
Better
Six
Done
Focused
Years
Internet
Like
Space
Laser
Lasts
Lasers
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Customer
Experience
Peers
Reason
Customers
More quotes by Jeff Bezos
I don't think that you can invent on behalf of customers unless you're willing to think long-term, because a lot of invention doesn't work. If you're going to invent, it means you're going to experiment, and if you're going to experiment, you're going to fail, and if you're going to fail, you have to think long term.
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I'm not saying that advertising is going away. But the balance is shifting. If today the successful recipe is to put 70 percent of your energy into shouting about your service and 30 percent into making it great, over the next 20 years I think that's going to invert.
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Our alliance with Toysrus.com has proven to be a great win for customers, and we've looked forward to taking the next step by introducing the new Babiesrus.com teamed with Amazon.com store since we forged the alliance last August.
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If you can't feed a team with two pizzas, it's too large.
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For every leader in the company, not just for me, there are decisions that can be made by analysis. These are the best kinds of decisions!
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I definitely believe people should pay for copyrighted works. And the laws are sufficient: They already require you to pay for copyright work. There's no confusion. The problem is...it's a heck of a lot easier to steal MP3s than to buy them.
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The thing that motivates me is a very common form of motivation. And that is, with other folks counting on me, it's so easy to be motivated.
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We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe -- and we have to take this as an article of faith -- that by keeping our prices very, very low, we earn trust with customers over time, and that that actually does maximize free cash flow over the long term.
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Feel free to cover Amazon any way you want. Feel free to cover Jeff Bezos any way you want.
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People loved their horses, too. But you don't keep riding your horse to work just because you love it.
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Many of the traits that make Amazon unusual are now deeply ingrained in the culture. In fact, if I wanted to change them, I couldn't. The cultures are self-reinforcing, and that's a good thing.
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Focusing on the customer makes a company more resilient.
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Part of company culture is path-dependent. It’s the lessons you learn along the way.
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Our point of view is we will sell more if we help people make purchasing decisions.
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I'm skeptical of any mission that has advertisers at its centerpiece.
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I try to spend my time on areas that I think are important for the future, and where I think I can add value.
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Do something you're very passionate about, and don't try to chase what is kind of the hot passion of the day.
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Advertising is the price you pay for unremakable thinking.
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Because, you know, resilience - if you think of it in terms of the Gold Rush, then you'd be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn't a last nugget. Every new thing creates two new questions and two new opportunities.
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Ebooks had to happen.
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