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If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.

Jeff Bezos

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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
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Customer
Experience
Peers
Reason
Customers
Better
Six
Done
Focused
Years
Internet
Like
Space
Laser
Lasts
Lasers

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I'm skeptical that the novel will be 're-invented.'
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The thing that motivates me is a very common form of motivation. And that is, with other folks counting on me, it's so easy to be motivated.
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Our point of view is we will sell more if we help people make purchasing decisions.
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If you never want to be criticized, for goodness sake don't do anything new.
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One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
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The Net is pretty cool, but the physical world is the best medium ever.
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I'm going to go do this crazy thing. I'm going to start this company selling books online.
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... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.
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The great thing about fact-based decisions is that they overrule the hierarchy.
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Percentage margins don't matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.
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I don't buy stocks, I make stocks.
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All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.
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You cannot make a business case that you should be who you are not
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Your brand is what people say about you when you're not in the room
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We are pioneers and the history of pioneers is not that good.
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Millions of people were inspired by the Apollo Program. I was five years old when I watched Apollo 11 unfold on television, and without any doubt it was a big contributor to my passions for science, engineering, and exploration.
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The book is not really the container for the book. The book itself is the narrative. It's the thing that people create.
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