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The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.
Jeff Bezos
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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
Company
Goal
Earth
Centric
Important
Obsessively
Thing
Customer
Customers
Single
Focus
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We like to pioneer, we like to explore, we like to go down dark alleys and see what's on the other side.
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The thing that motivates me is a very common form of motivation. And that is, with other folks counting on me, it's so easy to be motivated.
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You can work long, hard, or smart, but at Amazon.com you can’t choose two out of three.
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Your margin is my opportunity.
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Not the outcome any of us wanted.
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Seek instant gratification - or the elusive promise of it - and chances are you'll find a crowd there ahead of you.
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Focusing on the customer makes a company more resilient.
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The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.
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When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
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It’s very important for entrepreneurs to be realistic. So if you believe on that first day while you’re writing the business plan that there’s a 70 percent chance that the whole thing will fail, then that kind of relieves the pressure of self-doubt.
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Our alliance with Toysrus.com has proven to be a great win for customers, and we've looked forward to taking the next step by introducing the new Babiesrus.com teamed with Amazon.com store since we forged the alliance last August.
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I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year.
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Obsess about customers, not competitors.
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I think that, ah, I'm a very goofy sort of person in many ways.
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I have a strongly held belief that one of the reasons that Amazon has been successful is because we do not obsess over competitors. Instead we obsess over customers.
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Every new thing creates two new questions and two new opportunities.
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