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The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.
Jeff Bezos
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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
Customers
Single
Focus
Company
Goal
Centric
Earth
Obsessively
Important
Thing
Customer
More quotes by Jeff Bezos
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Entrepreneurs must be willing to be misunderstood for long periods of time.
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We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
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Percentage margins don't matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.
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You don't want to negotiate the price of simple things you buy every day.
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I feel like in one year it's very easy to go from Internet poster boy to Internet piсata.
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You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.
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I think there are going to be a bunch of tablet-like devices. It's really a different product category.
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If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about.
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Work hard, have fun and make history.
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Feel free to cover Amazon any way you want. Feel free to cover Jeff Bezos any way you want.
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We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe -- and we have to take this as an article of faith -- that by keeping our prices very, very low, we earn trust with customers over time, and that that actually does maximize free cash flow over the long term.
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Failure comes part and parcel with invention. It’s not optional.
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The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
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Our point of view is we will sell more if we help people make purchasing decisions.
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I'm not saying that advertising is going away. But the balance is shifting. If today the successful recipe is to put 70 percent of your energy into shouting about your service and 30 percent into making it great, over the next 20 years I think that's going to invert.
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You don't chose your passion, your passion choses you
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Our premise is there are going to be a lot of winners. It's not winner take all. Other people do not have to lose for us to win.
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