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Focusing on the customer makes a company more resilient.

Jeff Bezos

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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
Resilient
Focusing
Customer
Customers
Company
Makes

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My own view is that every company requires a long-term view.
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You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.
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If you don't understand the details of your business you are going to fail.
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I'm not saying that advertising is going away. But the balance is shifting. If today the successful recipe is to put 70 percent of your energy into shouting about your service and 30 percent into making it great, over the next 20 years I think that's going to invert.
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What characteristics do I look for when hiring somebody? That's one of the questions I ask when interviewing. I want to know what kind of people they would hire.
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I love my life. I love being an inventor.
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I think there are going to be a bunch of tablet-like devices. It's really a different product category.
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I try to spend my time on areas that I think are important for the future, and where I think I can add value.
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Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.
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