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Focusing on the customer makes a company more resilient.

Jeff Bezos

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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
Makes
Resilient
Focusing
Customer
Customers
Company

More quotes by Jeff Bezos

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You have to use your judgment. In cases like that, we say, 'let's be simple minded. We know this is a feature that's good for customers. Let's do it.
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People loved their horses, too. But you don't keep riding your horse to work just because you love it.
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Millions of people were inspired by the Apollo Program. I was five years old when I watched Apollo 11 unfold on television, and without any doubt it was a big contributor to my passions for science, engineering, and exploration.
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Our point of view is we will sell more if we help people make purchasing decisions.
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You can work long, hard, or smart, but at Amazon.com you can’t choose two out of three.
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Mediocre theoretical physicists make no progress. They spend all their time understanding other people's progress.
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If you look at academic studies, you can see that stock prices are most closely correlated with cash flow. It's such a straightforward number. Cash flow is what will drive shareholder returns.
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The thing that motivates me is a very common form of motivation. And that is, with other folks counting on me, it's so easy to be motivated.
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I think there are going to be a bunch of tablet-like devices. It's really a different product category.
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On the Internet, companies are scale businesses, characterized by high fixed costs and relatively low variable costs. You can be two sizes: You can be big, or you can be small. It's very hard to be medium. A lot of medium-sized companies had the financing rug pulled out from under them before they could get big.
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... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.
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Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.
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It's perfectly healthy-encouraged, even- to have an idea tomorrow that contradicted your idea today
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When you are eighty years old, and in a quiet moment of reflection narrating for only yourself the most personal version of your life story, the telling that will be most compact and meaningful will be the series of choices you have made. In the end, we are our choices.
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There'll always be serendipity involved in discovery.
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If we think long term, we can accomplish things that we couldn't otherwise accomplish.
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I have a strongly held belief that one of the reasons that Amazon has been successful is because we do not obsess over competitors. Instead we obsess over customers.
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But there's so much kludge, so much terrible stuff, we are at the 1908 Hurley washing machine stage with the Internet. That's where we are. We don't get our hair caught in it, but that's the level of primitiveness of where we are. We're in 1908.
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I think that, ah, I'm a very goofy sort of person in many ways.
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If you invent frequently and are willing to fail, then you never get to that point where you really need to bet the whole company.
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