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If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

Jeff Bezos

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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
Stay
Turn
Turns
Competitors
Keep
Customer
Right
Educational
Ultimately
Customers
Focused

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The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
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But there's so much kludge, so much terrible stuff, we are at the 1908 Hurley washing machine stage with the Internet. That's where we are. We don't get our hair caught in it, but that's the level of primitiveness of where we are. We're in 1908.
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There'll always be serendipity involved in discovery.
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If you can't feed a team with two pizzas, it's too large.
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If you never want to be criticized, for goodness sake don't do anything new.
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You can work long, hard, or smart, but at Amazon.com you can’t choose two out of three.
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Our vision is every book ever printed in any language [fetched and viewable on our eBook Kindle device] in under 60 seconds.
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You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.
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All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.
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I'm going to go do this crazy thing. I'm going to start this company selling books online.
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What characteristics do I look for when hiring somebody? That's one of the questions I ask when interviewing. I want to know what kind of people they would hire.
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For people who are readers, reading is important to them.
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Percentage margins don't matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.
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There's so much stuff that has yet to be invented. There's so much new that's going to happen. People don't have any idea yet how impactful the internet is going to be and that this is still Day 1 in such a big way.
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If you want to be inventive, you have to be willing to fail.
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When you receive criticism from well-meaning people, it pays to ask, ‘Are they right?’ And if they are, you need to adapt what they’re doing. If they’re not right, if you really have conviction that they’re not right, you need to have that long-term willingness to be misunderstood. It’s a key part of invention.
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The common question that gets asked in business is, why? That’s a good question, but an equally valid question is, why not?
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Mediocre theoretical physicists make no progress. They spend all their time understanding other people's progress.
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I feel like in one year it's very easy to go from Internet poster boy to Internet piсata.
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Because, you know, resilience - if you think of it in terms of the Gold Rush, then you'd be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn't a last nugget. Every new thing creates two new questions and two new opportunities.
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