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If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

Jeff Bezos

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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
Focused
Stay
Turn
Turns
Competitors
Keep
Customer
Right
Educational
Ultimately
Customers

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A lot of people – and I’m just not one of them – believe that you should live for the now. I think what you do is think about the great expanse of time ahead of you and try to make sure that you’re planning for that in a way that’s going to leave you ultimately satisfied. This is the way it works for me.
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There'll always be serendipity involved in discovery.
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Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.
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For people who are readers, reading is important to them.
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It's perfectly healthy-encouraged, even- to have an idea tomorrow that contradicted your idea today
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I've not seen an effective manager or leader who can't spend some fraction of time down in the trenches... If they don't do that they get out of touch with reality, and their whole thought and management process becomes abstract and disconnected.
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I'm not saying that advertising is going away. But the balance is shifting. If today the successful recipe is to put 70 percent of your energy into shouting about your service and 30 percent into making it great, over the next 20 years I think that's going to invert.
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If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.
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What I want to talk to you about today is the difference between gifts and choices. Cleverness is a gift, kindness is a choice. Gifts are easy - they’re given after all. Choices can be hard. You can seduce yourself with your gifts if you’re not careful, and if you do, it’ll probably be to the detriment of your choices.
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Strip malls are history.
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People don't want gadgets, they want services.
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You cannot make a business case that you should be who you are not
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Go to bed early and wake up early. The morning hours are good.
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... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.
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We were hoping to build a small profitable company and of course, what we've done is build a large, unprofitable company.
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When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
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Our premise is there are going to be a lot of winners. It's not winner take all. Other people do not have to lose for us to win.
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My own view is that every company requires a long-term view.
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There are a whole bunch of people who don't like to shop. But there are also people, maybe, who even do like to shop but are very time pressured. And so shopping online can save people time.
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