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If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

Jeff Bezos

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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
Focused
Stay
Turn
Turns
Competitors
Keep
Customer
Right
Educational
Ultimately
Customers

More quotes by Jeff Bezos

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If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
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We are pioneers and the history of pioneers is not that good.
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I don't buy stocks, I make stocks.
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You don't chose your passion, your passion choses you
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Advertising is the price you pay for unremakable thinking.
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Though we are optimistic, we must remain vigilant and maintain a sense of urgency.
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Ebooks had to happen.
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We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe -- and we have to take this as an article of faith -- that by keeping our prices very, very low, we earn trust with customers over time, and that that actually does maximize free cash flow over the long term.
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We like to pioneer, we like to explore, we like to go down dark alleys and see what's on the other side.
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Many of the traits that make Amazon unusual are now deeply ingrained in the culture. In fact, if I wanted to change them, I couldn't. The cultures are self-reinforcing, and that's a good thing.
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Not the outcome any of us wanted.
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If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
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One of the things that I hope will distinguish Amazon.com is that we continue to be a company that defies easy analogy. This requires a lot of innovation, and innovation requires a lot of random walk.
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Focusing on the customer makes a company more resilient.
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What I want to talk to you about today is the difference between gifts and choices. Cleverness is a gift, kindness is a choice. Gifts are easy - they’re given after all. Choices can be hard. You can seduce yourself with your gifts if you’re not careful, and if you do, it’ll probably be to the detriment of your choices.
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I'm not saying that advertising is going away. But the balance is shifting. If today the successful recipe is to put 70 percent of your energy into shouting about your service and 30 percent into making it great, over the next 20 years I think that's going to invert.
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For many people, extended reading sessions on an LCD display cause eyestrain.
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I'm skeptical of any mission that has advertisers at its centerpiece.
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... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.
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All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.
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