Quote

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.

Jeff Bezos

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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
Make
Physical
World
Internet
Media
Friends
Business
Inspirational
Marketers
Tell
Customers
Might
Unhappy

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I've not seen an effective manager or leader who can't spend some fraction of time down in the trenches... If they don't do that they get out of touch with reality, and their whole thought and management process becomes abstract and disconnected.
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All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.
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Ebooks had to happen.
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There'll always be serendipity involved in discovery.
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The book is not really the container for the book. The book itself is the narrative. It's the thing that people create.
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Our vision is every book ever printed in any language [fetched and viewable on our eBook Kindle device] in under 60 seconds.
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If you decide that you're going to do only the things you know are going to work, you're going to leave a lot of opportunity on the table.
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Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.
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Percentage margins don't matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.
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I'm skeptical that the novel will be 're-invented.'
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It’s very important for entrepreneurs to be realistic. So if you believe on that first day while you’re writing the business plan that there’s a 70 percent chance that the whole thing will fail, then that kind of relieves the pressure of self-doubt.
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People who are right most of the time are people who change their minds often
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Effective process is not bureaucracy. Bureaucracy is senseless process.
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Seek instant gratification - or the elusive promise of it - and chances are you'll find a crowd there ahead of you.
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Cultures aren’t so much planned as they evolve from that early set of people.
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One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
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Your brand is what people say about you when you're not in the room
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The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.
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We are pioneers and the history of pioneers is not that good.
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You cannot make a business case that you should be who you are not
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