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I'm skeptical that the novel will be 're-invented.'
Jeff Bezos
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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
Skeptical
Invented
Novel
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The smartest people are constantly revising their understanding, reconsidering a problem they thought they’d already solved. They’re open to new points of view, new information, new ideas, contradictions, and challenges to their own way of thinking.
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... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.
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Many of the traits that make Amazon unusual are now deeply ingrained in the culture. In fact, if I wanted to change them, I couldn't. The cultures are self-reinforcing, and that's a good thing.
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I'm going to go do this crazy thing. I'm going to start this company selling books online.
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If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about.
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The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
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Failure comes part and parcel with invention. It’s not optional.
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Our biggest cost is not power, or servers, or people. It's lack of utilization. It dominates all other costs.
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People loved their horses, too. But you don't keep riding your horse to work just because you love it.
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If you can't feed a team with two pizzas, it's too large.
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Entrepreneurs must be willing to be misunderstood for long periods of time.
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