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For many people, extended reading sessions on an LCD display cause eyestrain.

Jeff Bezos

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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
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Reading
Many
People
Sessions
Extended
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If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.
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On the Internet, companies are scale businesses, characterized by high fixed costs and relatively low variable costs. You can be two sizes: You can be big, or you can be small. It's very hard to be medium. A lot of medium-sized companies had the financing rug pulled out from under them before they could get big.
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It is very difficult to get people to focus on the most important things when you're in boom times.
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I try to spend my time on areas that I think are important for the future, and where I think I can add value.
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Strip malls are history.
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We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
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The Net is pretty cool, but the physical world is the best medium ever.
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If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about.
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If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
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Word of mouth is very powerful.
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Mediocre theoretical physicists make no progress. They spend all their time understanding other people's progress.
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We expect all our businesses to have a positive impact on our top and bottom lines ... Profitability is very important to us or we wouldn't be in this business.
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Entrepreneurs must be willing to be misunderstood for long periods of time.
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Every new thing creates two new questions and two new opportunities.
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And I still buy books at B&N, Borders and Elliot Bay ... I probably shouldn't admit this. But I don't care. I love great bookstores.
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We are at the 1908 Hurley washing machine stage with the Internet.
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Our alliance with Toysrus.com has proven to be a great win for customers, and we've looked forward to taking the next step by introducing the new Babiesrus.com teamed with Amazon.com store since we forged the alliance last August.
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We are stubborn on vision. We are flexible on details.
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When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
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Focusing on the customer makes a company more resilient.
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