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We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Jeff Bezos

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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
Every
Success
Invited
Make
Jobs
Host
Business
Customers
Retention
Experience
Satisfaction
Hosts
Littles
Commitment
Retail
Better
Aspect
Amazon
Little
Bits
Customer
Important
Party
Guests

More quotes by Jeff Bezos

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There are multiple ways to be externally focused that are very successful. You can be customer-focused or competitor-focused. Some people are internally focused, and if they reach critical mass, they can tip the whole company.
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If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
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The common question that gets asked in business is, why? That’s a good question, but an equally valid question is, why not?
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We were hoping to build a small profitable company and of course, what we've done is build a large, unprofitable company.
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Our vision is every book ever printed in any language [fetched and viewable on our eBook Kindle device] in under 60 seconds.
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The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.
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Percentage margins are not one of the things we are seeking to optimize. It’s the absolute dollar free cash flow per share that you want to maximize, and if you can do that by lowering margins, we would do that. So if you could take the free cash flow, that’s something that investors can spend. Investors can’t spend percentage margins.
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You have to use your judgment. In cases like that, we say, 'let's be simple minded. We know this is a feature that's good for customers. Let's do it.
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You don't want to negotiate the price of simple things you buy every day.
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Feel free to cover Amazon any way you want. Feel free to cover Jeff Bezos any way you want.
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What I want to talk to you about today is the difference between gifts and choices. Cleverness is a gift, kindness is a choice. Gifts are easy - they’re given after all. Choices can be hard. You can seduce yourself with your gifts if you’re not careful, and if you do, it’ll probably be to the detriment of your choices.
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Cultures, for better or worse, are very stable.
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I'm not saying that advertising is going away. But the balance is shifting. If today the successful recipe is to put 70 percent of your energy into shouting about your service and 30 percent into making it great, over the next 20 years I think that's going to invert.
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On the Internet, companies are scale businesses, characterized by high fixed costs and relatively low variable costs. You can be two sizes: You can be big, or you can be small. It's very hard to be medium. A lot of medium-sized companies had the financing rug pulled out from under them before they could get big.
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Our premise is there are going to be a lot of winners. It's not winner take all. Other people do not have to lose for us to win.
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We are pioneers and the history of pioneers is not that good.
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People who are right most of the time are people who change their minds often
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When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
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Part of company culture is path-dependent. It’s the lessons you learn along the way.
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And I still buy books at B&N, Borders and Elliot Bay ... I probably shouldn't admit this. But I don't care. I love great bookstores.
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