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The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

Jeff Bezos

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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
Doesn
Customer
Best
Persistence
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Works
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More quotes by Jeff Bezos

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Because, you know, resilience - if you think of it in terms of the Gold Rush, then you'd be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn't a last nugget. Every new thing creates two new questions and two new opportunities.
Jeff Bezos
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You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.
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One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
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When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
Jeff Bezos
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We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.
Jeff Bezos
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If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
Jeff Bezos
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The common question that gets asked in business is, why? That’s a good question, but an equally valid question is, why not?
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If you are going to do large-scale invention, you have to be willing to do three things: You must be willing to fail you have to be willing to think long term and you have to be willing to be misunderstood for long periods of time.
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Go to bed early and wake up early. The morning hours are good.
Jeff Bezos
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You have to use your judgment. In cases like that, we say, 'let's be simple minded. We know this is a feature that's good for customers. Let's do it.
Jeff Bezos
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Advertising is the price you pay for unremakable thinking.
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When you receive criticism from well-meaning people, it pays to ask, ‘Are they right?’ And if they are, you need to adapt what they’re doing. If they’re not right, if you really have conviction that they’re not right, you need to have that long-term willingness to be misunderstood. It’s a key part of invention.
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If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
Jeff Bezos
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Amazon Pages and Amazon Upgrade leverage Amazon's existing 'Search Inside the Book' technology to give customers unusual flexibility in how they buy and read books, .. In collaboration with our publishing partners, we're working hard to make the world's books instantly accessible anytime and anywhere.
Jeff Bezos
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For many people, extended reading sessions on an LCD display cause eyestrain.
Jeff Bezos
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I think that, ah, I'm a very goofy sort of person in many ways.
Jeff Bezos
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If we think long term, we can accomplish things that we couldn't otherwise accomplish.
Jeff Bezos
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We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
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Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.
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Cultures, for better or worse, are very stable.
Jeff Bezos