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If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Jeff Bezos
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Jeff Bezos
Age: 60
Born: 1964
Born: January 12
Astronaut
Computer Scientist
Entrepreneur
Albuquerque
New Mexico
Jeffrey Preston Bezos
Jeffrey Preston Jorgensen
Jeff Preston Bezos
Jeffrey Preston ''Jeff'' Bezos
Business
Customers
Experience
Mouth
Inspirational
Mouths
Tell
Inspiring
Amazon
Power
Build
Entrepreneurship
Great
Motivational
Commerce
Powerful
Entrepreneur
Word
Educational
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What I want to talk to you about today is the difference between gifts and choices. Cleverness is a gift, kindness is a choice. Gifts are easy - they’re given after all. Choices can be hard. You can seduce yourself with your gifts if you’re not careful, and if you do, it’ll probably be to the detriment of your choices.
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Strip malls are history.
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If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about.
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The common question that gets asked in business is, why? That’s a good question, but an equally valid question is, why not?
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The thing that motivates me is a very common form of motivation. And that is, with other folks counting on me, it's so easy to be motivated.
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We are stubborn on vision. We are flexible on details.
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There are multiple ways to be externally focused that are very successful. You can be customer-focused or competitor-focused. Some people are internally focused, and if they reach critical mass, they can tip the whole company.
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Part of company culture is path-dependent. It’s the lessons you learn along the way.
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Focusing on the customer makes a company more resilient.
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If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
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You don't choose your passions your passions choose you.
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