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The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.

James Cash Penney

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James Cash Penney
Age: 95 †
Born: 1875
Born: September 16
Died: 1971
Died: February 12
Businessman
Entrepreneur
Hamilton
Missouri
Unless
Economy
Tactful
Back
Conscientious
Best
Merchandise
Handled
Shelf
Salesman
Shelves

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The art of effective listening is essential to clear communication, and clear communication is necessary to management success.
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A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.
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Do not primarily train men to work. Train them to serve willingly and intelligently.
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I do not believe in excuses. I believe in hard work as the prime solvent of life's problems.
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No matter what his position or experience in life, there is in everyone more latent than developed ability far more unused than used power.
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Theory is splendid but until put into practice, it is valueless.
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Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust.
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Our very living is selling. We are all salespeople.
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A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.
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I will have no man work for me who has not the capacity to become a partner.
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The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.
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The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.
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My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.
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