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The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.

James Cash Penney

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James Cash Penney
Age: 95 †
Born: 1875
Born: September 16
Died: 1971
Died: February 12
Businessman
Entrepreneur
Hamilton
Missouri
Handled
Shelf
Salesman
Shelves
Unless
Economy
Tactful
Back
Conscientious
Best
Merchandise

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No matter what his position or experience in life, there is in everyone more latent than developed ability far more unused than used power.
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Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others. Don't be an automaton.
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The Golden Rule finds no limit of application in business.
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Every great business is built on friendship.
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No man can climb the ladder of success without first placing his foot on the bottom rung.
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The best way to stop a bad habit is never to begin it.
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There's no better friend to any merchant than a fair competitor.
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Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.
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In setting up a business under the name and meaning of the Golden Rule, I was publicly binding myself, in my business relations, to a principle which had been a real and intimate part of my family upbringing. Our idea was to make money and build business through serving the community with fair dealing and honest value.
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The art of effective listening is essential to clear communication, and clear communication is necessary to management success.
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I was long brought up to think that it was nothing short of a crime to miss a sale.
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Do not primarily train men to work. Train them to serve willingly and intelligently.
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I believe in trusting men, not only once but twice - in giving a failure another chance.
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I do not believe in excuses. I believe in hard work as the prime solvent of life's problems.
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Success will always be measured by the extent to which we serve the buying public.
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Theory is splendid but until put into practice, it is valueless.
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Salesmanship, too, is an art the perfection of its technique requires study and practice.
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Honor bespeaks worth Confidence begets trust.
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Intelligence is the effort to do the best you can at your particular job the quality that gives dignity to that job, whether it happens to be scrubbing a floor or running a corporation.
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Success in business does not depend upon genius. Any young man of ordinary intelligence who is normally sound and not afraid to work should succeed in spite of obstacles and handicaps if he plays the game fairly and keeps everlastingly at it.
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