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The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

James Cash Penney

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James Cash Penney
Age: 95 †
Born: 1875
Born: September 16
Died: 1971
Died: February 12
Businessman
Entrepreneur
Hamilton
Missouri
Necessary
Listening
Clear
Success
Effective
Art
Management
Essential
Essentials
Communication

More quotes by James Cash Penney

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My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.
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In setting up a business under the name and meaning of the Golden Rule, I was publicly binding myself, in my business relations, to a principle which had been a real and intimate part of my family upbringing. Our idea was to make money and build business through serving the community with fair dealing and honest value.
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Selling is our No. 1 job. Never get away from selling a lot of merchandise personally. The more you sell the more you learn
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The best teamwork comes from men who are working independently toward one goal in unison.
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It is always the start that requires the greatest effort.
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Success in business does not depend upon genius. Any young man of ordinary intelligence who is normally sound and not afraid to work should succeed in spite of obstacles and handicaps if he plays the game fairly and keeps everlastingly at it.
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The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.
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The keystone of successful business is cooperation. Friction retards progress.
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No business can succeed in any great degree without being properly organized.
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The greatest teacher I know is the job itself.
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The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.
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I believe in trusting men, not only once but twice - in giving a failure another chance.
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The disciplined are free.
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Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.
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It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.
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I do not believe in excuses. I believe in hard work as the prime solvent of life's problems.
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I learned that all things come to those who wait-provided they hustle while they wait.
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Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others. Don't be an automaton.
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There's no better friend to any merchant than a fair competitor.
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I will have no man work for me who has not the capacity to become a partner.
James Cash Penney