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The art of effective listening is essential to clear communication, and clear communication is necessary to management success.
James Cash Penney
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James Cash Penney
Age: 95 †
Born: 1875
Born: September 16
Died: 1971
Died: February 12
Businessman
Entrepreneur
Hamilton
Missouri
Essential
Essentials
Communication
Necessary
Listening
Clear
Success
Effective
Art
Management
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The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.
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Success will always be measured by the extent to which we serve the buying public.
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There's no better friend to any merchant than a fair competitor.
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Theory is splendid but until put into practice, it is valueless.
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Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.
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I was long brought up to think that it was nothing short of a crime to miss a sale.
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Salesmanship, too, is an art the perfection of its technique requires study and practice.
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I learned that all things come to those who wait-provided they hustle while they wait.
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I will have no man work for me who has not the capacity to become a partner.
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It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.
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I believe in trusting men, not only once but twice - in giving a failure another chance.
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The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.
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