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The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

James Cash Penney

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James Cash Penney
Age: 95 †
Born: 1875
Born: September 16
Died: 1971
Died: February 12
Businessman
Entrepreneur
Hamilton
Missouri
Essentials
Communication
Necessary
Listening
Clear
Success
Effective
Art
Management
Essential

More quotes by James Cash Penney

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Honor bespeaks worth Confidence begets trust.
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No matter what his position or experience in life, there is in everyone more latent than developed ability far more unused than used power.
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The best way to stop a bad habit is never to begin it.
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Do not primarily train men to work. Train them to serve willingly and intelligently.
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I do not believe in excuses. I believe in hard work as the prime solvent of life's problems.
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Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust.
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The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.
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A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.
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I learned that all things come to those who wait-provided they hustle while they wait.
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No business can succeed in any great degree without being properly organized.
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Men are not great or small because of their material possessions. They are great or small because of what they are.
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I was long brought up to think that it was nothing short of a crime to miss a sale.
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The disciplined are free.
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Success in business does not depend upon genius. Any young man of ordinary intelligence who is normally sound and not afraid to work should succeed in spite of obstacles and handicaps if he plays the game fairly and keeps everlastingly at it.
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The keystone of successful business is cooperation. Friction retards progress.
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Theory is splendid but until put into practice, it is valueless.
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It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.
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The Golden Rule finds no limit of application in business.
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The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.
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A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.
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