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The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

James Cash Penney

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James Cash Penney
Age: 95 †
Born: 1875
Born: September 16
Died: 1971
Died: February 12
Businessman
Entrepreneur
Hamilton
Missouri
Communication
Necessary
Listening
Clear
Success
Effective
Art
Management
Essential
Essentials

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The Golden Rule finds no limit of application in business.
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Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others. Don't be an automaton.
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Success in business does not depend upon genius. Any young man of ordinary intelligence who is normally sound and not afraid to work should succeed in spite of obstacles and handicaps if he plays the game fairly and keeps everlastingly at it.
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I learned that all things come to those who wait-provided they hustle while they wait.
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A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.
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Theory is splendid but until put into practice, it is valueless.
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The keystone of successful business is cooperation. Friction retards progress.
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There's no better friend to any merchant than a fair competitor.
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No matter what his position or experience in life, there is in everyone more latent than developed ability far more unused than used power.
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Intelligence is the effort to do the best you can at your particular job the quality that gives dignity to that job, whether it happens to be scrubbing a floor or running a corporation.
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Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust.
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Do not primarily train men to work. Train them to serve willingly and intelligently.
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It is always the start that requires the greatest effort.
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Success will always be measured by the extent to which we serve the buying public.
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I will have no man work for me who has not the capacity to become a partner.
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Our very living is selling. We are all salespeople.
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Men are not great or small because of their material possessions. They are great or small because of what they are.
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The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.
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The best teamwork comes from men who are working independently toward one goal in unison.
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Every great business is built on friendship.
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