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The art of effective listening is essential to clear communication, and clear communication is necessary to management success.
James Cash Penney
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James Cash Penney
Age: 95 †
Born: 1875
Born: September 16
Died: 1971
Died: February 12
Businessman
Entrepreneur
Hamilton
Missouri
Necessary
Listening
Clear
Effective
Success
Management
Art
Essential
Essentials
Communication
More quotes by James Cash Penney
Theory is splendid but until put into practice, it is valueless.
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There's no better friend to any merchant than a fair competitor.
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Salesmanship, too, is an art the perfection of its technique requires study and practice.
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A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.
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Honor bespeaks worth Confidence begets trust.
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It is always the start that requires the greatest effort.
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How can we expect our children to know and experience the joy of giving unless we teach them that the greater pleasure in life lies in the art of giving rather than receiving.
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I will have no man work for me who has not the capacity to become a partner.
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It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.
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Do not primarily train men to work. Train them to serve willingly and intelligently.
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I was long brought up to think that it was nothing short of a crime to miss a sale.
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The greatest teacher I know is the job itself.
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I learned that all things come to those who wait-provided they hustle while they wait.
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Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.
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Every man must decide for himself whether he shall master his world or be mastered by it.
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I believe in trusting men, not only once but twice - in giving a failure another chance.
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Exchange ideas frequently.
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Every great business is built on friendship.
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A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.
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Our very living is selling. We are all salespeople.
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