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The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

James Cash Penney

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James Cash Penney
Age: 95 †
Born: 1875
Born: September 16
Died: 1971
Died: February 12
Businessman
Entrepreneur
Hamilton
Missouri
Success
Effective
Art
Management
Essential
Essentials
Communication
Necessary
Listening
Clear

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Exchange ideas frequently.
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I will have no man work for me who has not the capacity to become a partner.
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I learned that all things come to those who wait-provided they hustle while they wait.
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It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.
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The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.
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My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.
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Every great business is built on friendship.
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Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others. Don't be an automaton.
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No man can climb the ladder of success without first placing his foot on the bottom rung.
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Change is vital, improvement the logical form of change.
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It is always the start that requires the greatest effort.
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Selling is our No. 1 job. Never get away from selling a lot of merchandise personally. The more you sell the more you learn
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No business can succeed in any great degree without being properly organized.
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Do not primarily train men to work. Train them to serve willingly and intelligently.
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A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.
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Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.
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How can we expect our children to know and experience the joy of giving unless we teach them that the greater pleasure in life lies in the art of giving rather than receiving.
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Salesmanship, too, is an art the perfection of its technique requires study and practice.
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The best teamwork comes from men who are working independently toward one goal in unison.
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Intelligence is the effort to do the best you can at your particular job the quality that gives dignity to that job, whether it happens to be scrubbing a floor or running a corporation.
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