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The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

James Cash Penney

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James Cash Penney
Age: 95 †
Born: 1875
Born: September 16
Died: 1971
Died: February 12
Businessman
Entrepreneur
Hamilton
Missouri
Clear
Success
Effective
Art
Management
Essential
Essentials
Communication
Necessary
Listening

More quotes by James Cash Penney

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It is always the start that requires the greatest effort.
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Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others. Don't be an automaton.
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The best teamwork comes from men who are working independently toward one goal in unison.
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The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.
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Honor bespeaks worth Confidence begets trust.
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The disciplined are free.
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I will have no man work for me who has not the capacity to become a partner.
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The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.
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Every man must decide for himself whether he shall master his world or be mastered by it.
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I was long brought up to think that it was nothing short of a crime to miss a sale.
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It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.
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The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.
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No man can climb the ladder of success without first placing his foot on the bottom rung.
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A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.
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Success will always be measured by the extent to which we serve the buying public.
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Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.
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In setting up a business under the name and meaning of the Golden Rule, I was publicly binding myself, in my business relations, to a principle which had been a real and intimate part of my family upbringing. Our idea was to make money and build business through serving the community with fair dealing and honest value.
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Success in business does not depend upon genius. Any young man of ordinary intelligence who is normally sound and not afraid to work should succeed in spite of obstacles and handicaps if he plays the game fairly and keeps everlastingly at it.
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A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.
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My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.
James Cash Penney