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The art of effective listening is essential to clear communication, and clear communication is necessary to management success.
James Cash Penney
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James Cash Penney
Age: 95 †
Born: 1875
Born: September 16
Died: 1971
Died: February 12
Businessman
Entrepreneur
Hamilton
Missouri
Communication
Necessary
Listening
Clear
Success
Effective
Art
Management
Essential
Essentials
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I will have no man work for me who has not the capacity to become a partner.
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The Golden Rule finds no limit of application in business.
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Every great business is built on friendship.
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My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.
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Intelligence is the effort to do the best you can at your particular job the quality that gives dignity to that job, whether it happens to be scrubbing a floor or running a corporation.
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I learned that all things come to those who wait-provided they hustle while they wait.
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Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust.
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It is always the start that requires the greatest effort.
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No matter what his position or experience in life, there is in everyone more latent than developed ability far more unused than used power.
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Our very living is selling. We are all salespeople.
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The best teamwork comes from men who are working independently toward one goal in unison.
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It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.
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The best way to stop a bad habit is never to begin it.
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Success will always be measured by the extent to which we serve the buying public.
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In setting up a business under the name and meaning of the Golden Rule, I was publicly binding myself, in my business relations, to a principle which had been a real and intimate part of my family upbringing. Our idea was to make money and build business through serving the community with fair dealing and honest value.
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The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.
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A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.
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Selling is our No. 1 job. Never get away from selling a lot of merchandise personally. The more you sell the more you learn
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I believe in trusting men, not only once but twice - in giving a failure another chance.
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Every man must decide for himself whether he shall master his world or be mastered by it.
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