Quote

Minimize the user's memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate.

Jakob Nielsen

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Jakob Nielsen
Making
Whenever
User
Use
Easily
Options
Action
Actions
Users
Another
Memory
Load
Part
Objects
Instruction
Remember
Memories
Appropriate
Information
Visible
Minimize
System
Dialogue
Instructions

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Information Overload = information pollution
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To design an easy-to-use interface, pay attention to what users do, not what they say. Self-reported claims are unreliable, as are user speculations about future behavior.
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