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In every company, differentiation is never more important than it is in times of trouble, and that's the time when everyone tends to go to the well and equalize rather than differentiate.
Jack Welch
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Jack Welch
Age: 84 †
Born: 1935
Born: November 19
Died: 2020
Died: March 1
Author
Businessperson
Engineer
Journalist
Manager
Writer
Peabody
Massachusetts
John Francis Welch
Jr.
John Francis Jack Welch
Jr.
Important
Tends
Every
Trouble
Never
Company
Time
Rather
Times
Everyone
Equalize
Wells
Differentiation
Well
Differentiate
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Any jerk can have short-term earnings. You squeeze, squeeze, squeeze, and the company sinks five years later.
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There are only two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action faster than the competition.
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Failing to differentiate among employees — and holding on to bottom-tier performers — is actually the cruelest form of management there is.
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If you get the best people on your team, you've got plenty of time to do the things you like to do and can add more value to.
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We know where most of the creativity, the innovation, the stuff that drives productivity lies - in the minds of those closest to the work.
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You have no right to be a leader if someone who works for you doesn't know where they stand.
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Willingness to change is a strength, even if it means plunging part of the company into total confusion for a while.
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We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.
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People aren't the same. Business is, in my opinion, all about the team that fields the best players. It's not about an idea. An idea goes away. Somebody catches up with it. It's not about a widget.
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Nothing of any importance has ever been accomplished by a pessimist.
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Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.
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Strategy means making clear-cut choices about how to compete.
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A leader's role is not to control people or stay on top of things, but rather to guide, energize and excite.
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We've only been wealthy in this country for 70 years. Who said we ought to have all this? Is it ordained?
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Leaders relentlessly upgrade their team, using every encounter as an opportunity to evaluate, coach, and build self-confidence.
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The productivity now at universities is terrible. Tenure is a terrible idea. It keeps them around forever and they don't have to work hard.
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Change before you have to.
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Public hangings are teaching moments. Every company has to do it. A teaching moment is worth a thousand CEO speeches. CEOs can talk and blab each day about culture, but the employees all know who the jerks are. They could name the jerks for you. It's just cultural. People just don't want to do it.
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