Quote

Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.

Jack Welch

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Jack Welch
Age: 84 †
Born: 1935
Born: November 19
Died: 2020
Died: March 1
Author
Businessperson
Engineer
Journalist
Manager
Writer
Peabody
Massachusetts
John Francis Welch
Jr.
John Francis Jack Welch
Jr.
Break
Street
Tell
Market
Paradigm
Good
Challenge
Strangers
Service
Shocked
Aren
Improve
Streets
Stranger
Industry
Customers
Challenges
Satisfied

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I’ve learned in a hundred ways that I rarely regretted acting but often regretted NOT acting fast enough.
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In my lifetime, Mitt Romney is the most qualified leader I've ever seen run for the presidency of the United States.
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If you want risk taking, set an example yourself and reward and praise those that do.
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Strategy is simply resource allocation. When you strip away all the noise, that's what it comes down to. Strategy means making clear cut choices about how to compete. You cannot be everything to everybody, no matter what the size of your business or how deep its pockets.
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Nothing of any importance has ever been accomplished by a pessimist.
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Real communication is an attitude, an environment. It is the most interactive of all processes. It requires countless hours of eyeball to eyeball, back and forth. It involves more listening than talking.
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Public hangings are teaching moments. Every company has to do it. A teaching moment is worth a thousand CEO speeches. CEOs can talk and blab each day about culture, but the employees all know who the jerks are. They could name the jerks for you. It's just cultural. People just don't want to do it.
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I've learned that mistakes can often be as good a teacher as success.
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Excellence and competitiveness aren't incompatible with honesty and integrity.
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Number one, cash is king... number two, communicate... number three, buy or bury the competition.
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The main social responsibility for a company is to win.
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Failing to differentiate among employees — and holding on to bottom-tier performers — is actually the cruelest form of management there is.
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When it comes to strategy, ponder less and do more.
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On the face of it, shareholder value is the dumbest idea in the world.
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One of the ways we'll know that Work-Out has been successful is that my style of leadership will no longer be tolerated in this company.
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Keep learning don't be arrogant by assuming that you know it all, that you have a monopoly on the truth always assume that you can learn something from someone else.
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Any jerk can have short-term earnings. You squeeze, squeeze, squeeze, and the company sinks five years later.
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Simple messages travel faster, simpler designs reach the market faster and the elimination of clutter allows faster decision making.
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Change has no constituency and a perceived revolution has even less.
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If we don't create private sector jobs and just - just creating public sector jobs, we're going nowhere. This is a bad game. You've got to have innovation. You've got to have tax policies that support innovation.
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