Quote

Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.

Jack Welch

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Jack Welch
Age: 84 †
Born: 1935
Born: November 19
Died: 2020
Died: March 1
Author
Businessperson
Engineer
Journalist
Manager
Writer
Peabody
Massachusetts
John Francis Welch
Jr.
John Francis Jack Welch
Jr.
Industry
Customers
Challenges
Satisfied
Break
Street
Tell
Market
Paradigm
Good
Challenge
Strangers
Service
Shocked
Aren
Improve
Streets
Stranger

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We have built a company with a business mix and operating system that will allow us to deliver record results in any foreseeable economic climate, ... We have just completed a very successful management transition and I've never been more confident about the company's future.
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Take lack of candor. ... I'm not talking about boldface lying, but a tendency to withhold information. That behavior is far more common, and it frustrates teams and bosses to no end.
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In order to lead a country or a company, you've got to get everybody on the same page and you've got to be able to have a vision of where you're going. America can't have a vision of health care for everybody, green economy, regulations - can't have a bunch of piece - meal activities. It's got to have a vision.
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Leadership is helping other people grow and succeed. it is not just about you. It's all about them.... everyone deserves a chance.... you can never let yourself be a victim.
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If there is anything I would like to be remembered for it is that I helped people understand that leadership is helping other people grow and succeed. To repeat myself, leadership is not just about you. It's about them
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You got to be rigorous in your appraisal system. The biggest cowards are managers who don't let people know where they stand.
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Control your destiny or somebody will.
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Change has no constituency and a perceived revolution has even less.
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In every company, differentiation is never more important than it is in times of trouble, and that's the time when everyone tends to go to the well and equalize rather than differentiate.
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Real change agents comprise less than 10% of all business people.
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Every employee, not just the senior people, should know how a company is doing.
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A company has only so much money and managerial time. Winning leaders invest where the payback is the highest. They cut their losses everywhere else.
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As a leader, you have no right to have any employee wonder how they fit in and where they are going.
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Excellence and competitiveness aren't incompatible with honesty and integrity.
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In any bad situation you can not let yourself be a victim.
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On the face of it, shareholder value is the dumbest idea in the world.
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You have no right to be a leader if someone who works for you doesn't know where they stand.
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The hero is the one with ideas.
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There is no straight line to a dream.
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The world will belong to passionate, driven leaders - people who not only have enormous amounts of energy, but who can energize those whom they lead.
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