Quote

Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.

Jack Welch

Change background

T
T
T

Change font

TAGS & TOPICS

Jack Welch
Age: 84 †
Born: 1935
Born: November 19
Died: 2020
Died: March 1
Author
Businessperson
Engineer
Journalist
Manager
Writer
Peabody
Massachusetts
John Francis Welch
Jr.
John Francis Jack Welch
Jr.
Aren
Improve
Streets
Stranger
Industry
Customers
Challenges
Satisfied
Break
Street
Tell
Market
Paradigm
Good
Challenge
Strangers
Service
Shocked

More quotes by Jack Welch

Image
Trust happens when leaders are transparent.
Jack Welch
Image
You can't behave in a calm, rational manner. You've got to be out there on the lunatic fringe.
Jack Welch
Image
We have built a company with a business mix and operating system that will allow us to deliver record results in any foreseeable economic climate, ... We have just completed a very successful management transition and I've never been more confident about the company's future.
Jack Welch
Image
Strategy is not a lengthy action plan. It is the evolution of a central idea through continually changing circumstances.
Jack Welch
Image
In my lifetime, Mitt Romney is the most qualified leader I've ever seen run for the presidency of the United States.
Jack Welch
Image
What the Commission is seeking cuts the heart out of the strategic rationale of our deal.
Jack Welch
Image
In the end, your integrity is all you've got.
Jack Welch
Image
The secret of success is changing the way you think.
Jack Welch
Image
Failing to differentiate among employees — and holding on to bottom-tier performers — is actually the cruelest form of management there is.
Jack Welch
Image
When employees underperform, a leader tells them so.
Jack Welch
Image
Cash is king. Get every drop of cash you can get and hold onto it.
Jack Welch
Image
Take lack of candor. ... I'm not talking about boldface lying, but a tendency to withhold information. That behavior is far more common, and it frustrates teams and bosses to no end.
Jack Welch
Image
Wright is a visionary with a great strategic mind, and he's a strong business leader with outstanding people skills, ... He's a terrific guy and will be a key force in guiding the company's future growth.
Jack Welch
Image
If there is anything I would like to be remembered for it is that I helped people understand that leadership is helping other people grow and succeed. To repeat myself, leadership is not just about you. It's about them
Jack Welch
Image
Real change agents comprise less than 10% of all business people.
Jack Welch
Image
I believe social responsibility begins with a strong, competitive company. Only a healthy enterprise can improve and enrich the lives of people and their communities.
Jack Welch
Image
If you have a reputation as a big, stiff bureaucracy, you're stuck.
Jack Welch
Image
In order to lead a country or a company, you've got to get everybody on the same page and you've got to be able to have a vision of where you're going. America can't have a vision of health care for everybody, green economy, regulations - can't have a bunch of piece - meal activities. It's got to have a vision.
Jack Welch
Image
We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.
Jack Welch
Image
Strategy is simply resource allocation. When you strip away all the noise, that's what it comes down to. Strategy means making clear cut choices about how to compete. You cannot be everything to everybody, no matter what the size of your business or how deep its pockets.
Jack Welch