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Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.
Jack Welch
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Jack Welch
Age: 84 †
Born: 1935
Born: November 19
Died: 2020
Died: March 1
Author
Businessperson
Engineer
Journalist
Manager
Writer
Peabody
Massachusetts
John Francis Welch
Jr.
John Francis Jack Welch
Jr.
Break
Street
Tell
Market
Paradigm
Good
Challenge
Strangers
Service
Shocked
Aren
Improve
Streets
Stranger
Industry
Customers
Challenges
Satisfied
More quotes by Jack Welch
Don't make the process harder than it is.
Jack Welch
A leader's role is not to control people or stay on top of things, but rather to guide, energize and excite.
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Give me a highly successful unionized industry.
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We know where most of the creativity, the innovation, the stuff that drives productivity lies - in the minds of those closest to the work.
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Wright is a visionary with a great strategic mind, and he's a strong business leader with outstanding people skills, ... He's a terrific guy and will be a key force in guiding the company's future growth.
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The 1980s will seem like a walk in the park when compared to new global challenges, where annual productivity increases of 6% may not be enough. A combination of software, brains, and running harder will be needed to bring that percentage up to 8% or 9%.
Jack Welch
Approach every meeting with a purposeful, high-energy, ready-to-make-a-contribution attitude, and watch how fast leadership’s perception of you follows your behavior.
Jack Welch
The team with the best players usually does win - this is why you need to invest the majority of your time and energy in developing your people.
Jack Welch
You have no right to be a leader if someone who works for you doesn't know where they stand.
Jack Welch
I've learned that mistakes can often be as good a teacher as success.
Jack Welch
The biggest opportunity for big companies has come by far in the digitization of internal processes.
Jack Welch
Number one, cash is king... number two, communicate... number three, buy or bury the competition.
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The main social responsibility for a company is to win.
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We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.
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When it's time to let someone go, do it right. No surprises. No humiliation.
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My main job was developing talent. I was a gardener providing water and other nourishment to our top 750 people. Of course, I had to pull out some weeds, too.
Jack Welch
Out-innovating them is the way to beat China. And to do everything that we do in this country to support innovative policy, that drives innovation and new products and more jobs and creates jobs. You can't - you can't put a wall up around here. We tried that in the '30s. It didn't work.
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Don't lose youself on the way to the top.
Jack Welch
People aren't the same. Business is, in my opinion, all about the team that fields the best players. It's not about an idea. An idea goes away. Somebody catches up with it. It's not about a widget.
Jack Welch
If you get the best people on your team, you've got plenty of time to do the things you like to do and can add more value to.
Jack Welch
