Quote

Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.

Jack Welch

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Jack Welch
Age: 84 †
Born: 1935
Born: November 19
Died: 2020
Died: March 1
Author
Businessperson
Engineer
Journalist
Manager
Writer
Peabody
Massachusetts
John Francis Welch
Jr.
John Francis Jack Welch
Jr.
Challenges
Satisfied
Break
Street
Tell
Market
Paradigm
Good
Challenge
Strangers
Service
Shocked
Aren
Improve
Streets
Stranger
Industry
Customers

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First and most obvious, bring out the three old warhorses of competition - cost, quality, and service - and drive them to new levels, making every person in the organization see them for what they are, a matter of survival.
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Companies don't give job security. Only satisfied customers do.
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Insecure managers create complexity. Frightened, nervous managers use thick convoluted planning books and busy slides filled with everything they’ve known since childhood……. They worry that if they’re simple, people will think they’re simple minded. In reality, of course, it’s just the reverse. Clear, tough minded people are the most simple.
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Leadership is helping other people grow and succeed. it is not just about you. It's all about them.... everyone deserves a chance.... you can never let yourself be a victim.
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The biggest opportunity for big companies has come by far in the digitization of internal processes.
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Every employee, not just the senior people, should know how a company is doing.
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With leadership the question at the beginning of the day is, 'how far can we take this...how big can we grow it...and how fast can we get there?'
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The most important quality of leadership is intellectual honesty. The reality principle - the ability to see the world as it really is, not as you wish it were.
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You can't behave in a calm, rational manner. You've got to be out there on the lunatic fringe.
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If we get the right people in the right job we've won the game.
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If you can't energize others, you can't be a leader.
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Take time to get to know people. Understand where they are coming from, what is important to them. Make sure they are with you.
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A strategy is something like, an innovative new product globalization, taking your products around the world be the low-cost producer. A strategy is something you can touch you can motivate people with be number one and number two in every business. You can energize people around the message.
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Control your own destiny or someone else will.
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What is a budget review? A personal review with numbers
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We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.
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Out-innovating them is the way to beat China. And to do everything that we do in this country to support innovative policy, that drives innovation and new products and more jobs and creates jobs. You can't - you can't put a wall up around here. We tried that in the '30s. It didn't work.
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I believe that in any initiative, you can't have a flavor of the month. When you believe something is profound in a company, you can not be a logical leader. You have to go to the lunatic fringe. There is no way that logic is what you need to change people.
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You measure your people and you take action on those that don't measure up.
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You have no right to be a leader if someone who works for you doesn't know where they stand.
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