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Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.
Jack Welch
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Jack Welch
Age: 84 †
Born: 1935
Born: November 19
Died: 2020
Died: March 1
Author
Businessperson
Engineer
Journalist
Manager
Writer
Peabody
Massachusetts
John Francis Welch
Jr.
John Francis Jack Welch
Jr.
Service
Shocked
Aren
Improve
Streets
Stranger
Industry
Customers
Challenges
Satisfied
Break
Street
Tell
Market
Paradigm
Good
Challenge
Strangers
More quotes by Jack Welch
In the future, those who are not coaches will not be promoted.
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A good leader remains focused. Controlling your destination is better than being controlled by it
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Companies don't give job security. Only satisfied customers do.
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Business is a game, and as with all games, the team that puts the best people on the field and gets them playing together wins. It's that simple.
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I was afraid of the internet... because I couldn't type.
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I’ve learned in a hundred ways that I rarely regretted acting but often regretted NOT acting fast enough.
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If we get the right people in the right job we've won the game.
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People aren't the same. Business is, in my opinion, all about the team that fields the best players. It's not about an idea. An idea goes away. Somebody catches up with it. It's not about a widget.
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A leader's role is not to control people or stay on top of things, but rather to guide, energize and excite.
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Leaders relentlessly upgrade their team, using every encounter as an opportunity to evaluate, coach, and build self-confidence.
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We bring together the best ideas - turning the meetings of our top managers into intellectual orgies.
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The secret of success is changing the way you think.
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With leadership the question at the beginning of the day is, 'how far can we take this...how big can we grow it...and how fast can we get there?'
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The story about GE that hasn't been told is the value of an informal place. I think it's a big thought. I don't think people have ever figured out that being informal is a big deal.
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Genuine leadership comes from the quality of your vision and your ability to spark others to extraordinary performance.
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When all is said and done, teaching is what I try to do for a living.
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A strategy is something like, an innovative new product globalization, taking your products around the world be the low-cost producer. A strategy is something you can touch you can motivate people with be number one and number two in every business. You can energize people around the message.
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Some people have better ideas than others some are smarter or more experienced or more creative. But everyone should be heard and respected.
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In my lifetime, Mitt Romney is the most qualified leader I've ever seen run for the presidency of the United States.
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Ninety-nine point nine percent of all employees are in the pile because they don't think.
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