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Hierarchy is an organization with its face toward the CEO and its ass toward the customer.
Jack Welch
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Jack Welch
Age: 84 †
Born: 1935
Born: November 19
Died: 2020
Died: March 1
Author
Businessperson
Engineer
Journalist
Manager
Writer
Peabody
Massachusetts
John Francis Welch
Jr.
John Francis Jack Welch
Jr.
Customers
Organization
Toward
Face
Faces
Ceo
Hierarchy
Customer
Ass
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In manufacturing, we try to stamp out variance. With people, variance is everything.
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In the future, those who are not coaches will not be promoted.
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Globalization has changed us into a company that searches the world, not just to sell or to source, but to find intellectual capital - the world's best talents and greatest ideas.
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Any jerk can have short-term earnings. You squeeze, squeeze, squeeze, and the company sinks five years later.
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The productivity now at universities is terrible. Tenure is a terrible idea. It keeps them around forever and they don't have to work hard.
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...I think that ideally that is how a company works. It becomes a place of ideas, not a place of position.
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The story about GE that hasn't been told is the value of an informal place. I think it's a big thought. I don't think people have ever figured out that being informal is a big deal.
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The team with the best players usually does win - this is why you need to invest the majority of your time and energy in developing your people.
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Approach every meeting with a purposeful, high-energy, ready-to-make-a-contribution attitude, and watch how fast leadership’s perception of you follows your behavior.
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The main social responsibility for a company is to win.
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It is better to act too quickly than it is to wait too long.
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You got to be rigorous in your appraisal system. The biggest cowards are managers who don't let people know where they stand.
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You can't behave in a calm, rational manner. You've got to be out there on the lunatic fringe.
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If you pick the right people and give them the opportunity to spread their wings and put compensation as a carrier behind it you almost don't have to manage them.
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Public hangings are teaching moments. Every company has to do it. A teaching moment is worth a thousand CEO speeches. CEOs can talk and blab each day about culture, but the employees all know who the jerks are. They could name the jerks for you. It's just cultural. People just don't want to do it.
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In real life, strategy is actually very straightforward. You pick a general direction and implement like hell.
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No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than products and services you provide that create satisfied customers.
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You are not a leader to win a popularity contest-you are a leader to lead.
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The value decade is upon us. If you can't sell a top-quality product at the world's lowest price, you're going to be out of the game.
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If you managed a baseball team, would you listen more closely to the team accountant or the director of player personnel?
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