Quote

There are only two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action faster than the competition.

Jack Welch

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Jack Welch
Age: 84 †
Born: 1935
Born: November 19
Died: 2020
Died: March 1
Author
Businessperson
Engineer
Journalist
Manager
Writer
Peabody
Massachusetts
John Francis Welch
Jr.
John Francis Jack Welch
Jr.
Learn
Faster
Action
Competition
Two
Advantage
Source
Learning
Turn
Sources
Ability
Competitive
Turns
Customers

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The best thing workers can bring to their jobs is a lifelong thirst for learning.
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If you managed a baseball team, would you listen more closely to the team accountant or the director of player personnel?
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The productivity now at universities is terrible. Tenure is a terrible idea. It keeps them around forever and they don't have to work hard.
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The 3Ss of Winning in business are speed, simplicity, and self-confidence.
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Take lack of candor. ... I'm not talking about boldface lying, but a tendency to withhold information. That behavior is far more common, and it frustrates teams and bosses to no end.
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In manufacturing, we try to stamp out variance. With people, variance is everything.
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Leading a big company means never allowing a company to take itself too seriously.
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A leader's role is not to control people or stay on top of things, but rather to guide, energize and excite.
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In difficult times your best must be hugged, loved, kissed, rewarded, paid - everything. And your worst must be the people that leave, because your best are going to take you to the next game.
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If you want risk taking, set an example yourself and reward and praise those that do.
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Face reality as it is, not as it was, or as you wish it were. Be candid with everyone. Don't manage, lead. Change before you have to. If you don't have a competitive advantage, don't compete. Control your own destiny, or someone else will.
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You can't behave in a calm, rational manner. You've got to be out there on the lunatic fringe.
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Globalization has changed us into a company that searches the world, not just to sell or to source, but to find intellectual capital - the world's best talents and greatest ideas.
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First and most obvious, bring out the three old warhorses of competition - cost, quality, and service - and drive them to new levels, making every person in the organization see them for what they are, a matter of survival.
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You got to be rigorous in your appraisal system. The biggest cowards are managers who don't let people know where they stand.
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The Internet is the Viagra of big business.
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If you reward candor, you'll get it.
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Never miss out on an opportunity like a good recession.
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Managers can waste a lot of time at the outset of a crisis denying that something went wrong. Skip that step.
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