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Failing to differentiate among employees — and holding on to bottom-tier performers — is actually the cruelest form of management there is.
Jack Welch
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Jack Welch
Age: 84 †
Born: 1935
Born: November 19
Died: 2020
Died: March 1
Author
Businessperson
Engineer
Journalist
Manager
Writer
Peabody
Massachusetts
John Francis Welch
Jr.
John Francis Jack Welch
Jr.
Form
Performers
Employee
Holding
Management
Bottom
Tier
Failing
Cruelest
Among
Differentiate
Actually
Employees
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No one is doing something in your business - getting a sale, having a key customer, working on an R&D project - doing anything that's more important than something you say is going to change the company.
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Business success is less a function of grandiose predictions than it is a result of being able to respond rapidly to real changes as they occur.
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Nothing of any importance has ever been accomplished by a pessimist.
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Arrogance is a killer, and wearing ambition on one's sleeve can have the same effect. There is a fine line between arrogance and self-confidence.
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Public hangings are teaching moments. Every company has to do it. A teaching moment is worth a thousand CEO speeches. CEOs can talk and blab each day about culture, but the employees all know who the jerks are. They could name the jerks for you. It's just cultural. People just don't want to do it.
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Stretch targets energize. We have found that by reaching for what appears to be the impossible, we often actually do the impossible and even when we don't quite make it, we inevitably wind up doing much better than we would have done.
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No vision is worth the paper it's printed on unless it is communicated constantly and reinforced with rewards.
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It is better to act too quickly than it is to wait too long.
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Some people have better ideas than others some are smarter or more experienced or more creative. But everyone should be heard and respected.
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What Sam Walton did was to go into one of the most mature industries of all and find a way to make it grow, grow, grow, double-digit, month after month, year after year. He did it by innovation, customer focus, and above all, speed.
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