Quote

No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than products and services you provide that create satisfied customers.

Jack Welch

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Jack Welch
Age: 84 †
Born: 1935
Born: November 19
Died: 2020
Died: March 1
Author
Businessperson
Engineer
Journalist
Manager
Writer
Peabody
Massachusetts
John Francis Welch
Jr.
John Francis Jack Welch
Jr.
Create
Creates
Jobs
Provide
Nothing
Customers
Thing
Satisfied
Work
Inspire
Provoking
Products
Guarantee
Works
Services
Challenges
Guarantees

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Every employee, not just the senior people, should know how a company is doing.
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The most important quality of leadership is intellectual honesty. The reality principle - the ability to see the world as it really is, not as you wish it were.
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The thing it taught me was that winning's a helluva lot more fun than losing. It also taught me that the team with the best players that worked together the best wins.
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With leadership the question at the beginning of the day is, 'how far can we take this...how big can we grow it...and how fast can we get there?'
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If you have a reputation as a big, stiff bureaucracy, you're stuck.
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When employees underperform, a leader tells them so.
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Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.
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In manufacturing, we try to stamp out variance. With people, variance is everything.
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If we wait for the perfect answer, the world will pass us by
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Face reality as it is, not as it was or as you wish it to be.
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No vision is worth the paper it's printed on unless it is communicated constantly and reinforced with rewards.
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If you reward candor, you'll get it.
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Insecure managers create complexity. Frightened, nervous managers use thick convoluted planning books and busy slides filled with everything they’ve known since childhood……. They worry that if they’re simple, people will think they’re simple minded. In reality, of course, it’s just the reverse. Clear, tough minded people are the most simple.
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We know where most of the creativity, the innovation, the stuff that drives productivity lies-in the minds of those closest to the work. It's been there in front of our noses all along while we've been running around chasing robots and reading books on how to become Japanese-or at least manage like them.
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The main social responsibility for a company is to win.
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Ninety-nine point nine percent of all employees are in the pile because they don't think.
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If you're a leader and you're the smartest guy in the world - in the room, you've got real problems.
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The most important job you have is growing your people, giving them a chance to reach their dreams.
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Real communication is an attitude, an environment. It is the most interactive of all processes. It requires countless hours of eyeball to eyeball, back and forth. It involves more listening than talking.
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The value decade is upon us. If you can't sell a top-quality product at the world's lowest price, you're going to be out of the game.
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