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Effective leaders share two intertwined attributes: an unbridled level of confidence about where their organizations are headed, and the ability to bring people along.
Howard Schultz
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Howard Schultz
Age: 71
Born: 1953
Born: July 19
Businessman
Businessperson
Entrepreneur
Financier
Writer
Brooklyn
New York
Howard D. Schultz
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Employee
Leader
Effective
Bring
Leaders
Share
Organization
Unbridled
Ability
Confidence
Intertwined
Two
Leadership
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People
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Organizations
Along
Attributes
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If you want to achieve widespread impact and lasting value, be bold.
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You cant build any kind of organization if youre not going to surround yourself with people who have experience and skill base beyond your own.
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Risk more than others think safe.
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I could've just walked away but I never could have forgiven myself to allow Starbucks to drift into mediocrity or not be relevant. I just couldn't be a bystander.
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Business leaders cannot be bystanders.
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People around the world, they want the authentic Starbucks experience.
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In the 1960s, if you introduced a new product to America, 90% of the people who viewed it for the first time believed in the corporate promise. Then 40 years later if you performed the same exercise, less than 10% of the public believed it was true. The fracturing of trust is based on the fact that the consumer has been let down.
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If Vancouver did not succeed as Starbucks from '87 on, our entire international business, which is now thousands of stores and a significant amount of growth and profit, may not have existed.
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Social and digital media is a bullet train, and that bullet train is not coming home.
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We think of Starbucks not as a coffee company but a media company.
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Customers must recognize that you stand for something.
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Success is best when its shared
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I think the currency of leadership is transparency. You've got to be truthful. I don't think you should be vulnerable every day, but there are moments where you've got to share your soul and conscience with people and show them who you are, and not be afraid of it.
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With a population of more than 600 million people, an emerging middle class that is driving strong consumption, and a robust and resilient economy, Southeast Asia presents a compelling growth opportunity for Starbucks.
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One of the fundamental aspects of leadership, I realized more and more, is the ability to instill confidence in others when you yourself are feeling insecure
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We are not in the coffee business serving people, we are in the people business serving coffee.
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Customers have different need states and life experiences.
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Managing a business, small or large, today requires an extremely disciplined, thoughtful approach with regard to the pressure that people are under.
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