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Effective leaders share two intertwined attributes: an unbridled level of confidence about where their organizations are headed, and the ability to bring people along.

Howard Schultz

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Howard Schultz
Age: 71
Born: 1953
Born: July 19
Businessman
Businessperson
Entrepreneur
Financier
Writer
Brooklyn
New York
Howard D. Schultz
Bring
Leaders
Share
Organization
Unbridled
Ability
Confidence
Intertwined
Two
Leadership
Headed
People
Level
Organizations
Along
Attributes
Levels
Employee
Leader
Effective

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If Vancouver did not succeed as Starbucks from '87 on, our entire international business, which is now thousands of stores and a significant amount of growth and profit, may not have existed.
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Work should be personal. For all of us. Not just for the artist and entrepreneur. Work should have meaning for the accountant, the construction worker, the technologist, the manager and the clerk.
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When companies fail, or fail to grow, it's almost always because they don't invest in the people, the systems, and the processes they need.
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Everyone starts strong. Success comes to those with unwavering commitment to be at the end.
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You walk into a retail store, whatever it is, and if there's a sense of entertainment and excitement and electricity, you wanna be there.
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Grow with discipline. Balance intuition with rigor. Innovate around the core. Don't embrace the status quo.
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Starbucks has a role and a meaningful relationship with people that is not only about the coffee.
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Even though people are under economic pressure, they still want to support those brands with values that are compatible with their own.
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Social and digital media is a bullet train, and that bullet train is not coming home.
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Who wants a dream that's near-fetched?
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I honestly never dreamed at the time that I would one day own the Starbucks and or be in a position where we would have more than 10,000 stores around the world. It has just been an incredible journey for all of us.
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At Starbucks 0 as in any business, in any life - there are so many hectic moments during the day when we are simply trying to do the job, trying to put out the fires, trying to solve any number of small problems, that we often lose sight of what it is we're really here to do.
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Anybody can leverage celebrity for profit.
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To be an enduring, great company, you have to build a mechanism for preventing or solving problems that will long outlast any one individual leader.
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It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That's one reason so many retail experiences are mediocre for the public.
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Risk more than others think safe.
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I think people will walk into the Starbucks store and overnight recognize the significant difference between what Starbucks represents day-in and day-out and all the other coffee companies that have been serving coffee in India for so many years.
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Success is best when it is shared.
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I think Starbucks created a platform and, ultimately, a runway for many other companies to emulate. I suspect if we had not achieved what we have, there would have been many regional brands that would have succeeded. But I'm not sure there would have been a national brand of the scope of Starbucks.
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I was taken by the power that savoring a simple cup of coffee can have to connect people and create community.
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