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It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That's one reason so many retail experiences are mediocre for the public.
Howard Schultz
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Howard Schultz
Age: 71
Born: 1953
Born: July 19
Businessman
Businessperson
Entrepreneur
Financier
Writer
Brooklyn
New York
Howard D. Schultz
Public
Restaurants
Retailers
Dies
Customers
Retail
Reason
Experiences
Employees
Live
Service
Customer
Many
Benefits
Ironic
Pay
Mediocre
Industry
Lowest
Worst
Employee
More quotes by Howard Schultz
I think the currency of leadership is transparency. You've got to be truthful. I don't think you should be vulnerable every day, but there are moments where you've got to share your soul and conscience with people and show them who you are, and not be afraid of it.
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Social and digital media is a bullet train, and that bullet train is not coming home.
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Victory is much more meaningful when it comes not just from one person, but from the joint achievements of many.
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We are not in the coffee business serving people, we are in the people business serving coffee.
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One of the fundamental aspects of leadership, I realized more and more, is the ability to instill confidence in others when you yourself are feeling insecure
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If you want to achieve widespread impact and lasting value, be bold.
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With a population of more than 600 million people, an emerging middle class that is driving strong consumption, and a robust and resilient economy, Southeast Asia presents a compelling growth opportunity for Starbucks.
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Most business people today are not going to invest in the uncertainty that exists in America.
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Starbucks represents something beyond a cup of coffee.
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Everyone must have a shot at the American Dream.
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I was working probably at the age of 10, when I had my first paper route. I had every different kind of job you could possibly imagine as a young kid.
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California, in a sense, is almost Starbucks' largest country, with almost 3,000 stores.
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Success is empty if you arrive at the finish line alone.
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You cant build any kind of organization if youre not going to surround yourself with people who have experience and skill base beyond your own.
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Americans reading the paper, listening to the news every single day, and all you hear is things are getting worse and worse. And that has a psychological effect on consumer confidence. That's what consumer confidence is.
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Work should be personal. For all of us. Not just for the artist and entrepreneur. Work should have meaning for the accountant, the construction worker, the technologist, the manager and the clerk.
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I was taken by the power that savoring a simple cup of coffee can have to connect people and create community.
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In the 1960s, if you were a blue collar worker or uneducated, and you had an injury on the job, the company basically dismissed you.
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People around the world, they want the authentic Starbucks experience.
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Companies should not have a singular view of profitability. There needs to be a balance between commerce and social responsibility... The companies that are authentic about it will wind up as the companies that make more money.
Howard Schultz
